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After-sales service

Shipment:

1. Orders will be shipped to your Aliexpress profile address, please ensure your profile is up-to-date with accurate address information;

2. For orders total amount is over $600, we will ship your order via EMS, DHL or FedEx per your preference free of charge, for faster and secure delivery;

3. Orders under $600 are shipped by default via China Post Air Mail, usually within 10-35 working days depends where you are, it might take longer if in remote areas.

Return Policy:

1. In unlikely event of incorrect order has been delivered, please contact us with photo proof within 30days of delivery for immediate correction;

2. Customers can exchange or request a full refund within 30days of receipt of your order, by returning your order with full original contents and packaging, and product has not been damaged;

3. In unlikely event had your order arrived defective, please contact us within 30 days of receipt for a replacement unit or a full refund.

Feedback:

Your satisfaction and feedback are critical to us, we strike to ensure you have a pleasant experience with us. Please kindly leave a good feedback if you enjoyed shopping with us and/or enjoyed our products. Should we failed to meet your expectation, please kindly first reach out to us before leaving any feedback. Thank you and enjoy your shopping with Shuoer Audio.

12 Month Warranty:

We Shuoer Official Store are dedicated to give the utmost importance on our users’ satisfaction which is why we made sure to include a 12-MONTH limited warranty security for your audio investments (manufacturer defect only) to help providing peace and ease so you can focus on your audio sessions more!