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Sản phẩm bán chạy nhất
FAQQ : Who are you? A : We are want jp, leading cross-border e-retailer of any kinds of qualified Japan products. We are a group company of Yahoo Japan. Q : Where are you located? A : We are located at Shibuya Tokyo, and products are shipped out from our Shibuya warehouse to you. Q : Is this product original / authentic? A : All of products at want jp are 100% original / authentic. We source products directly from the maker / brand principals. Q : How long is the delivery? A : We usually ship out your order within 48 hours except weekends, and it will reach to you after 1-2 weeks via secure Lazada Global Shipping. Q : Is Cash On Delivery available? A : Currently, we don't have Cash On Delivery option. Whatever payment methods you see in the checkout are your choices. Q : Is product warranty available? A : Makers / Brands warranty is attached with the certain category products, but they usually support warranty only for domestic (Japan) buyers, not for overseas buyers. Q : What should I make sure before purchasing cosmetic products? A : For hygiene management, we do not accept returns or exchanges of cosmetics due to customer convenience. Q : When I’d like to request return or refund, what should I do? A : Please take a picture and send it to Customer Support Team so that we understand the reason for your return or refund request. Q : Why does my order get cancelled from your end? A : We may cancel your order due to supplier’s convenience. Q : The item I have received is different from the product picture. Can you accept return or refund? A : Actually, we can’t. Product pictures might be different from actual products. In addition, depending on the PC environment, the color may differ from the image. A package design might be changed without notice. Q : I found an damage on the package. Can you accept return or refund? A : With regard to product package flaws (such as scuffs and crushed boxes), we basically do not return or refund if there is no problem with the product inside. Q : Are there any exceptions for refund/return? A : In the following cases, we consider them as your fault and we may refuse a refund. In addition, if you request returns, the shipping fee may be charged with you. 1 : You return the item without notifying us of your request. 2 : Difference found in color or size of your received item. 3 : The item is unsealed or a tag on the item is removed. 4 : Wrong order. 5 : The item box, instruction manual or accessories are damaged or lost. 6 : You used the item once. 7 : Product performance or specs don’t meet your expectation.
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